One of the few drawbacks I discovered with using Firefox was a problem with my touchpad mouse on my laptop computer. When browsing websites, it’s fundamentally important that users are able to scroll up and down the screen. Sure you don’t need to use the mouse to scroll, but it’s often the most convenient method. However, Firefox absolutely refused to properly recognize the scroll action on the touchpad. My solution was to simply plug in an optical mouse, which I actually prefer, but when I’m out and about sometimes I don’t have the space or surface to use that mouse. That led to lot of animosity towards Firefox and I have no doubt many users have encountered this problem and as a result have chosen not to use Firefox.
There is a solution however. I searched many times and always came up empty handed, until now. First of all, this solution is designed for Synaptics Touchpads. If you have a different device, this exact solution won’t work, but similar steps may be effective.
I suggest writing down the instructions or bookmarking this page so you can finish fixing the problem after restarting your computer.
Step 1.
Visit the Synaptics website and download the latest device driver. Make sure you download the Generic Synaptics Device Driver specific for your operating system. Once you have it downloaded, unzip the file and execute the Setup file. The driver will install quickly and then you’ll need to restart your computer.
Step 2.
This may seem unusual, but once the computer is restarted, play around with your mouse for a little while. When drivers are updated, sometimes older functions are disabled which is really annoying if you rely on some of those functions. Keep in mind that you may need to re-enable some settings after installing the new driver. You’ll be able to change your mouse settings from the Control Panel. If you find you lost some functionality you don’t want to lose, you can revert back to the old driver. In the Control Panel select Mouse then click the Hardware tab. Select the Touchpad device and hit the Properties button. On the Driver tab you’ll see a button called Roll Back Driver. Click that and it should reinstall the old driver. Of course you’ll have to restart the computer again.
If you don’t have a problem with the latest driver, you can continue on to the fix. If you need to revert, you can still continue on with the fix, but it may not be effective. It’s worth a try though.
Step 3.
Go into the Control Panel and open the Mouse settings. Click the Hardware tab, select the Touchpad and click the Properties button. Next click the Advanced Settings tab and change the Wheel Detection setting to Look for wheel. OK the changes and yes, you’ll have to restart the computer. Luckily, that’s the last step. Firefox should now be able to detect the Touchpad scroll.
*UPDATE
If there are any other problems or questions you have, let me know. I can try to figure it out, or point you in the right direction. Don’t run out and pay for tech support from the Geek Squad or something like that. The internet has a wealth of knowledge available and plenty of people that will answer questions for free. Think of it as open source tech support.